If you experience difficulty accessing your class, experience excessive buffering, have display/navigation issues, can't answer Question 0-2Q in any class, or you are looping back to material you’ve already read, there are a few things that can cause this:

  1. Pop-up blockers have not been set to ALLOW popups
  2. You may have momentarily dropped your Internet connection
  3. You have been browsing in incognito (private browsing) mode, have anti-tracking software enabled, or other incompatible privacy settings

First, make sure your pop-up blockers are off, EVEN IF YOU ALREADY TURNED THEM OFF.  When your computer or device updates, often overnight, pop-up blockers will frequently be turned back on.  Set your pop-up blockers to ALLOW pop-ups from all websites until you finish with your classes; the school employs multiple websites to deliver its classes and maintain records of your progress.  You will need to do this for each browser and computer/device you use to take your classes.  Detailed instructions are at the end of this page.

Second, even if you think you have a solid Internet connection and can access other sites, all it takes is a split-second drop in connectivity for you experience issues with the school's web sites.  While most sites will automatically reconnect you if you drop your Internet connection, ours cannot because ADRE requires that we attribute your sign-ins, time spent, and scores to your school account.  Log out (if you are not already logged out), and log in again at https://www.onlinecourselink.com. Click RETURNING STUDENT LOGIN, and follow the instructions on the screen.  If neither this nor the preceding item remedies your situation, continue to the next item.

Another reason affecting your ability to access classes may be if you have been browsing in incognito/private browsing mode or have anti-tracking software/anti-tracking browser extensions enabled.  The school must track your responses to questions, must track the amount of time you spend in each module of the class, and must capture your sign-in data to enable you to receive credit, and it cannot do this if your browser is set to private browsing/incognito mode, or if anti-tracking software or anti-tracking browser extensions are enabled.  If this applies, close all private browsing windows and/or disable anti-tracking functions until you are done with your classes.  If you are unable to move past Module 0-2 in a class with a signature sign-in requirements, one of these privacy settings is usually the issue.

To Turn Pop-Up Blockers Off and Set Them to ALLOW Pop-Ups

Chrome Users – Instructions for Computer/Laptop Users

1. On your computer, open Chrome.
2. At the top right, click the 3 vertical dots, then Settings.

3. Under "Privacy and Security," click Site Settings.
4. Under "Content, "click Pop-ups and Redirects.
5. Set to Allowed.

Chrome Users – Instructions for iPhone or iPad users

1. On your iPhone or iPad, open the Chrome app icon.
2. Tap the ... icon, then tap Settings.
3. Tap Content Settings, then find Block Pop-ups.
4. Turn Block Pop-ups off.

Safari Users 

• Click the Settings Icon on your main screen.

• Scroll down and then click Safari.

• Find “Block Pop-Ups” and set to OFF.

Note that these classes work best with current versions of Chrome, Firefox, Edge or Safari.  You may need to use Chrome to be able to view the classes.  Download Chrome for free here: https://www.google.com/chrome/

Once you have installed Chrome, follow the steps below:

  • Click the Chrome icon on your main screen.

  • Put https://www.onlinecourselink.com into your search bar.

  • Click Returning Student Login, then click the link under Already Purchased Your Classes and enter your Login ID (email address) and password at the prompt.

If you are using a browser/device not listed

You will follow a similar process; search for “Pop-Up Blockers” and follow the instructions for your particular browser/device.

Becky S. Ryan, Founder

Online Course Providers